Shipping Policies

Shipping & Live Arrival Guarantee Policy

  • DOA (Dead on Arrival) Claims: If your package arrives with deceased inverts, report it within one hour of delivery via email. Be sure to include clear photos to qualify for a replacement.
  • Live Arrival Guarantee (LAG): Orders over $150 are only covered if one-day shipping is selected.
  • Shipping Schedule: All orders ship on Tuesdays or Wednesdays, regardless of the purchase date.
  • Email Response Time: Emails are typically answered within 24 hours (Monday–Friday). We do not respond on weekends or holidays.  

Sustainability

We are dedicated to the fair treatment of reptiles and isopods. All of the isopods and reptiles we sell come from ethical sources and are never wild caught. We make sure to keep all of our isopods and reptiles in bioactive enclosures and prioritize the care of them. We reuse our packaging when we can and encourage our buyers to do the same.